职位说明
角色
As our Reservations Agent you will play an integral part of the Front Office team. As the key contact for guests and clients you will be required to communicate effectively with them from the initial enquiry, with a proactive approach to driving revenue whilst offering the highest level of customer service.
职责
To ensure all enquiries are dealt with in a timely manner
Support the Reservations Supervisor and Front Office Team on the operational procedures of the department and assisting when required
确定销售线索和创收机会，并与商务团队密切合作
使用适当的通信工具，确保及时处理查询和预订电子邮件
经验
Previous hotel experience is essential
有酒店 PMS 系统经验者优先，有 Opera 系统经验者优先
能够通过转化咨询、识别业务前景和追加销售，最大限度地增加收入
出色的书面和口头沟通能力
确保按照程序准确记录客户预订的每一个细节
能够展示良好的时间管理技能
能够在高压环境中工作，同时保持积极的态度
组织能力强，能够分清轻重缓急，处理多项任务
工作类型全职、长期
时间安排
- 8 小时轮班
Ability to commute/relocate:
- Dublin City Centre, CO. Dublin: reliably commute or plan to relocate before starting work (required)