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Reservations Agent

Job Spec

The Role

As our Reservations Agent you will play an integral part of the Front Office team. As the key contact for guests and clients you will be required to communicate effectively with them from the initial enquiry, with a proactive approach to driving revenue whilst offering the highest level of customer service.


To ensure all enquiries are dealt with in a timely manner

Support the Reservations Supervisor and Front Office Team on the operational procedures of the department and assisting when required

Identify leads and revenue opportunities and collaborate closely with the commercial team

To ensure the enquiries and reservations emails are dealt with in a timely manner, using the appropriate communication


Previous hotel experience is essential

Experience of hotel PMS Systems with Opera being an advantage

Be able to maximise revenue by converting enquiries, recognising business prospects and upselling

Excellent communication skills both written and verbal

Ensure every detail of a customer’s reservation has been accurately recorded following procedures

Be able to display good time management skills

Be able to work in a high-pressured environment whilst maintaining a positive attitude

A highly organised person with the ability to prioritise and multitask

Job Types: Full-time, Permanent


  • 8 hour shift

Ability to commute/relocate:

  • Dublin City Centre, CO. Dublin: reliably commute or plan to relocate before starting work (required)