Job Spec
The Role
As our Reservations Agent you will play an integral part of the Front Office team. As the key contact for guests and clients you will be required to communicate effectively with them from the initial enquiry, with a proactive approach to driving revenue whilst offering the highest level of customer service.
Responsibilities
To ensure all enquiries are dealt with in a timely manner
Support the Reservations Supervisor and Front Office Team on the operational procedures of the department and assisting when required
Identify leads and revenue opportunities and collaborate closely with the commercial team
To ensure the enquiries and reservations emails are dealt with in a timely manner, using the appropriate communication
Experience
Previous hotel experience is essential
Experience of hotel PMS Systems with Opera being an advantage
Be able to maximise revenue by converting enquiries, recognising business prospects and upselling
Excellent communication skills both written and verbal
Ensure every detail of a customer’s reservation has been accurately recorded following procedures
Be able to display good time management skills
Be able to work in a high-pressured environment whilst maintaining a positive attitude
A highly organised person with the ability to prioritise and multitask
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Dublin City Centre, CO. Dublin: reliably commute or plan to relocate before starting work (required)
